Comparison of gift baskets | Harry & David, Knack, Mouth

Although the scores were mostly positive, Harry and David ranked lowest in our study. “This is probably because of the three damaged pear cases, which bothered both senders and receivers,” CR Greene said.

While the company offered plenty of choice, browsing the site and placing the order received mixed reviews.

“It’s well laid out. The filter options on the left rail for food types, who the giveaway is for, and the giveaway occasion are all easy to navigate. They show both what items are in the gift basket and what type of packaging will be received, ”one shipper said.

However, another said that “the filtering could have made the experience much more user-friendly, which would have led to a better and easier shopping experience.”

A sender also noted and appreciated that the company offers a “SmartGift” option, which notifies the recipient that they are receiving a gift, allows the person to virtually unwrap it, and allows recipients to exchange it for something else. if they wish. With this feature, they can also choose a delivery date that suits them. (Because this was not part of our study, none of our shippers chose this option.)

Not all of the shippers thought the gift they chose was worth the money – “It was a little over $ 100, which seems a bit high for seven pears, two apples, cheese and crackers, of relish and nuts, ”one said – and a few commented that what was received did not match the picture on the site.

The damaged fruit put a brake on the satisfaction of those who received it. But others were happy with their gifts. “All the items were packed in a sturdy aluminum crate with a bow and looked beautiful. . . and arrived in perfect condition and looked fresh, ”one said. Another said: “My family loves everything we got from Harry and David.”

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