This is an archived article and the information in the article may be out of date. Please look at the timestamp on the story to see when it was last updated.
TOKYO (AP) — Many fans living outside of Japan who purchased Tokyo Olympics tickets from brokers — known as authorized ticket resellers — will not receive full refunds. And they may have a long wait for a refund.
The issue of refunds came into play a week ago when local organizers and the Japanese government decided to ban most fans from overseas due to the pandemic.
There are dozens of authorized ticket resellers. They are usually appointed by National Olympic Committees and are allowed to charge a 20% processing fee on tickets. For $2,000 worth of tickets, for example, the reseller might charge $2,400.
CoSport, the ATR for the United States and other territories and countries, said in a letter this weekend to ticket holders that it will not refund processing fees. He said he would refund the face value of the ticket and shipping costs.
The letter, signed by CoSport President Robert F. Long, read, “CoSport and other Olympic entities have encouraged the Japanese government and organizers to reimburse all costs incurred by international spectators.”
Tokyo organizers said they would refund the face value of the tickets, but are not responsible for any other additional costs. They said they would not cover any additional fees imposed by ATRs, or cancellation fees for hotels or flights.
New Jersey-based CoSport added that it would not receive refunds from organizers until “the third quarter of this year” and could not begin paying refunds until then.
He also asked buyers to request refunds almost immediately. He set the deadline of April 9 to submit the required document.
“Failure to meet this deadline will jeopardize your refund,” the letter reads. “We realize this is a quick turnaround, however, it is based on the timeframe we need to meet to request a refund on your behalf.”
Additionally, by requesting a refund, customers can actually release CoSport from any further claims. This would prevent ticket holders from taking further legal action.
Brandon Nagata, who lives in Honolulu, said he spent nearly $4,000 on tickets. He said he requested refunds from CoSport more than six months ago. He said he received $209 but was still waiting for the $420 refund.
He said he had saved about $3,000 worth of tickets, hoping to attend.
“I don’t like them making us fill out a form with information they already have,” he wrote in an email to The Associated Press. “It’s another thing to delay refunds or prevent customers from getting refunds.”
Records show CoSport, which also operates as JET Set Sports, received two loans of $784,900 each under a coronavirus-related loan program run by the Small Business Administration. One arrived in April 2020 and the other in January, for a total of $1,569,800.
The future of CoSport and all resellers is in question, with Chinese e-commerce giant Alibaba set to resume ticket sales from the Beijing Winter Olympics in 2022.
Andrew Pham, who lives in Spokane, Wash., spent about $2,500 on tickets and blamed the United States Olympic and Paralympic Committee for repeatedly appointing CoSport as the ticket agent. He questioned the level of customer service provided.
Cartan Tours, which is the reseller for most of the Caribbean and Latin America, did not say on its website how it would handle refunds or when. He said it would work “to get all eligible and applicable refunds.”
Team GB, which handles sales in Britain, said on its website that it would issue a full refund.
“If you have purchased one or more travel packages through us, they are protected by our COVID-19 Guarantee, offering 100% money back,” the group said.
Tokyo organizers said around 600,000 Olympic tickets had been sold to people outside Japan. Japanese residents bought 4.45 million. Organizers said several years ago that there would be a total of 7.8 million tickets for the Olympics.
The exclusion of foreign supporters will be a severe blow to the budget of the local organizing committee. He expected to receive $800 million from ticket sales and any shortfall will have to be made up by Japanese government entities.
The official cost of the Olympics is $15.4 billion. However, several government audits suggest it could be twice as high, and all but $6.7 billion is public money. A study by the University of Oxford indicates that it is the most expensive Olympic Games on record.
No ticket information has been provided by the organizers of next year’s Beijing Winter Olympics, which will open in 10 months – February 4, 2022. Foreign fans may also be banned of these games, which are called the “Genocide”. Games.”
AP Olympics: https://apnews.com/hub/olympic-games and https://twitter.com/AP_Sports
Suggest a fix