Retail Awards 2021: finalists for the Home delivery / Collection award



Yorkshire Treats, IceStone Gelato and Saveco Cash & Carry are finalists in the Home Delivery / Collection award category at the 2021 Retail, Leisure & Hospitality Awards

YORKSHIRE GASTRONOMY

The appointment of Harden-based Yorkshire Treats owner Ruth Taylor said: “My husband and I sold our last business (a cafe) in February 2020 and launched our new business The Yorkshire Treats Company shortly thereafter.

“The new company was created to supply cafes and restaurants with desserts and delicacies.

“Throughout the month of February, we converted our garage into a ready-to-supply commercial kitchen starting in March 2020.

“Then the pandemic struck, we were more than devastated, our whole business plan was overturned.

“Because the company was new, we were not entitled to any government support and since the new company was our only source of income, we had to think on our feet and totally rewrite our business plan and completely change our business just to survive.

“We decided to deliver retail contactless goodies to people during the lockdown. We specialize in saying it with treats, rather than saying it with flowers.

“So we delivered giant brownies with personalized messages, pasture boxes, afternoon teas and also started making birthday treats.

“It was really tough, but in May we were starting to generate a little income.

Unfortunately, in May my husband / business partner was rushed to hospital with breathing difficulties and we thought he had Covid.

“Saying goodbye was devastating as he got into the ambulance.

“We waited a few days for the results but he tested negative for Covid but was still very ill.

“It was at a time when you couldn’t visit him so he was on his own and I had to keep things together trying to run the business and home school for my two kids.

“We were then told he had sepsis. A few weeks later he was strong enough to come home, which was such a relief.

“We took a week off so he could recuperate, and then we had to get back to it, we had just gone a few weeks with no income so we had to make money and quickly.”

“The following year, we worked seven days a week, 10 to 12 hours a day, prepping and delivering and brightening up people’s day with a little treat.

“We made lots of gift deliveries for people to show their loved ones they were thinking of them.

“We suffered another setback, which meant we had to get premises and move the business from our home, so the search was underway to find a place where we could run the bakery.

“Finally, in the fall of 2020 we found a small boutique in Harden which we moved into in March 2021.

“Slowly the restrictions were lifted, the business was starting to do well and things were finally on the rise.

“It’s been a struggle and it’s not the business we wanted to have, but we succeeded, we built a business from scratch during the lockdown and it was starting to succeed.

“We always change the plan as we go and who knows where that will take us.

“This isn’t the business we expected to have, but we have survived. The hard work and determination are starting to pay off. The story continues.”

Ice-Cream Gelato continued to deliver to its customers

ICE ICE

The Icestone Gelato Batley branch has always offered door-to-door delivery and had to use both its own drivers and those of third-party delivery companies.

But once the government Covid policy iterations were put in place, delivery and collection became the primary means of running the business and all of Icestone’s stores, none adopted or succeeded anymore. than the Batley branch.

First, however, the store had to adapt to social distancing, hand sanitizing, and mask wear, with one of the issues being ensuring customer compliance in the most diplomatic way possible.

This strained the diplomatic skills of a predominantly young staff and required careful management.

When the lockdown meant customers could either pick up take-out orders or opt for home delivery, staff numbers were reduced slightly.

They adapted to the new order by tightening precision and timing to maintain their customers in a competitive market and thus maintain Icestone itself through the ordeal of Covid-19.

It was through the efforts of staff in all stores, but most successfully at Batley Icestone, that the company weathered the pandemic when others closed.

Ultimately, it saved jobs by keeping the stores and the factory operating, so by the end of the lockdown, the workforce exceeded pre-pandemic levels.

Batley’s team are strong and deserve to be recognized for the role they have played over the past 18 months.

Bradford Telegraph and Argus: Save Co Cash & Carry, based in BradfordBradford-based Save Co Cash & Carry

SAVECO CASH & CARRY

SaveCo, based in Thornbury Road, Bradford, launched its online grocery delivery service in March 2020, around the same time the UK entered its first lockdown.

The company has set up a local delivery network offering same day and next day delivery of groceries and meat throughout West Yorkshire, as well as nationwide next day service.

In the first year, it grew 300%, created over a dozen new roles, and is widely regarded as one of the leading independent grocery delivery services nationwide through its website.

This quick thinking has not only helped provide so many families and households with essential groceries, but has also launched a fully-fledged business division that will accelerate to annual sales of £ 1million over the course of the next 12 months.

It must be a great, positive story for a Bradford-based family business with a 40-year history in the city.


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